clinic policy

BOOKING POLICY

When you make an appointment, you will be asked to provide your credit card details to secure your booking and pay a booking fee of $40 (online booking will take a booking fee for each service, however our booking policy below applies).

Any appointment rescheduled/cancelled with less than 48 hours’ notice will incur a $40 cancellation fee to be processed at the time of cancellation.

All no shows will incur the full cost of your treatment booking to be processed from the valid credit card on file.

Unfortunately, we are unable to action your booking without a valid credit card on file.

 

If you are using prepaid packages to secure your appointment, in the event of less than 48hrs notice to change/cancel an appointment the treatment packages being cancelled are forfeited.

 

If you would like to make a booking and already have a booking deposit held on your file or card details provided, please text us on 0492 855 715 and we can manually secure your appointment without you having to pay another booking fee via online booking.

 

Bridal Makeup has it's own seperate policy which will be provided to you when you request a quote.

 

 

 

 

GIFT VOUCHERS
Gift vouchers are a great way to treat a loved one! Vouchers can be used on both treatments and merchandise and have a 3 year expiry. 
Our gift vouchers are non-refundable and cannot be redeemed for cash or to purchase another voucher. Lost or stolen cards cannot be replaced or returned.  All Vouchers are excluded from use outside our regular website listed business hours and Public Holidays.

Promotional Gift Vouchers have a different policy.

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PROMOTIONAL GIFT VOUCHERS

A promotional gift voucher will be identifiable as a particular service and/or the letter P written on the voucher.  They are subject to the following terms and conditions:

• Cannot be used for any other promotional services;

• Cannot be used for any services under $100;

• Can only be used for services, not retail products or gift voucher purchases;

• Cannot be divided between services, or exchanged for cash;

• May only be used on the stipulated treatment listed on the voucher (if applicable)

• Are restricted to expiry dates;

• Excluded from use oustide our regular website listed business hours and on Public Holidays.

• Any clients claiming an unawareness of such terms cannot use this as a reason for using the voucher outside of these terms

PRE PAID PACKAGES
Package treatments are sold at a reduced rate and/or have come with reduced costs, waived fees, and/or free products, therefore they are not redeemable for cash, refundable, or transferrable in the event of a change of mind. If however there is a medical reason a particular treatment is no longer suitable for you, we will calculate the full price of treatments or products already used/supplied and apply a credit for any difference to your account. The credit can then be used on other full-priced services, this credit is not refundable, transferrable or to be used on retail.

A medical certificate is required, stating your unsuitability for the prepaid treatment in this situation.
All pre-paid treatments have an expiry date in line with optimal treatment intervals and any unused treatments are void at the time of expiry, there are no extensions.  Please ensure you secure your appointments in advance.  We welcome you to book all in advance to secure your best day and time along with accessing all your prepaid treatments before expiry.
Our booking/cancellation policy applies to package bookings.

 

OUTSIDE OF HOURS BOOKINGS

If you have a booking on a day we are closed or a Public Holiday a 50% surcharge is applied to the total service. Gift vouchers are excluded from use on these days.