At Davinci Collective, your privacy is paramount. We recognise that your personal information is important to you and share your concerns about how information is collected, used, and shared.

Davinci Collective is committed to safeguarding your personal information and will always handle your personal information securely and carefully. Davinci Collective is committed to complying with all applicable Australian Privacy Laws and ensures that our staff is aware of their obligations. The following should give you an understanding of how we collect and use customer information.

Whom We May Share Your Information With

We will often need to pass your personal details – such as your name and address – to companies who perform part of our service delivery. This includes organisations such as major delivery companies, outsourced call centers, mail houses, and third-party fulfillment contractors. We may also disclose personal information to government authorities as required by law.

In these circumstances, Davinci Collective will ensure that these third parties undertake to protect your privacy.

Why We Collect Information

We collect information for a number of reasons including:

  • To deliver products or services to you.

  • To complete other transactions with you or on your behalf.

  • To better understand your requirements and preferences.

  • To improve our service.

  • To provide offers that are of greater interest or benefit to you.

  • To provide payment plans to you

How We Collect This Information

We collect information in a number of ways:

  • When you order goods or services, particularly when those products are delivered.

  • If you purchase a Skin Subscription with us

  • If you pre-order products or services.

  • When you complete a new client information form or skin treatment form

  • When you make a booking

What We Collect

The personal information we collect is, in most cases, supplied by you when you place an order or complete a new client form or any skin treatment form. This information includes:

  • Name

  • Address

  • Delivery address

  • Phone number

  • E-mail address

  • Birth Date

  • Credit Card details

Credit Card Storage

Credit card storage meets the required Australian Guidelines for the security and storage of your card details

From time to time – and in line with customer expectations and legislative changes – our privacy policies and procedures will be reviewed and, if appropriate, updated.