We require 48 hrs notice to cancel/alter or reschedule an appointment. Any changes to appointments within 48 hrs will incur a $40 late cancellation fee. No shows to appointments will incur 100% of the treatment costs, or in the case of a prepaid, package or membership appointment, the treatment will be forfeited.
Please be courteous to the staff and other clients at Davinci Collective and ensure you arrive on time for each appointment. If you arrive late we may have to reduce the duration of your appointment, or if not possible, reschedule your appointment for another time. A no show/no prior notice fee will be incurred if we need to reschedule.
Gift Voucher T&C
Full priced dollar value Gift Vouchers are valid for 3 years from the date of sale.
In the case where the gift voucher was donated or gifted by the clinic or was for a specific promotional service or product, the voucher will have its own expiry date.
Davinci Collective is not responsible for lost or stolen gift vouchers, please treat them like cash, keep them safe, and bring them with you to your appointment.
Pre Paid Package & Member Appointments
The same booking policy applies as per our regular cancellation policy, except that in the event of a no show or no notice cancellation, the treatment will be forfeited.
When rescheduling your appointment, please take into account the expiry of your package/membership.
We are unable to accommodate babies, toddlers or young children in the clinic for Insurance and WH&S reasons.
We write this without the intent of offending or upsetting our lovely parent clientele, and hope that you will assist us in keeping our clinic a safe and quite environment for everyone.
We will happily exchange or refund any product that proves defective or produces a true reaction by your skin.
Items are returnable at your own cost to: Davinci Collective 25b Wood Street, Bairnsdale Victoria 3875
Davinci Collective will not refund the delivery fee on returned items unless they are considered faulty or the incorrect item has been sent to you.
Can I return something I've purchased?
We are happy to offer a store credit or exchange an item you've purchased from us that meets the below conditions - simply contact us within 7 days of your order/purchase date.
Please note, we will not accept returns on items for change of mind reasons.
If the item you have received is faulty, please contact us with a detailed description of the product fault, and a photo if possible.
In the rare instance you've had an allergic reaction to a product, please take a photo of the reaction and discontinue use of the product immediately. Allergy returns must be less than 10% used upon arrival back with us. We have a process we must follow to determine if there has been a reaction or reponse from the skin. We will contact you to determine.
Incorrect Item/Faulty Item
If you have received an item that isn't what you ordered or is faulty, please take a photo and contact us within 7 days of delivery. All items with a tag must have the original tags left on the item.
Please don't dispose of the item until we've had a chance to discuss this with you.
Step 1: Contact us to request a return.
Step 2: Upon receipt, we will contact you to determine if it meets our return policy
Step 3: Pack your item carefully and/or reuse the packaging supplied. Address the package to Davinci Collective 25b Wood Street Bairnsdale 3875 and place a copy of your receipt inside the package. Post the parcel at Australia Post.
Step 4: Upon arrival of your return, we will process your exchange or store credit within 5 business days.
Step 5: We will be in contact as soon as your return is completed.
After Pay is available to use on full priced services and products over $200.
Afterpay is excluded from use on promotional and discounted products and services.
Our membership payments are managed by aglow.
aglows fee structure
2% + GST per transaction
$7 + GST establishement fee
$7 + GST failed payment fee
At Davinci Collective, your privacy is paramount. We recognise that your personal information is important to you and share your concerns about how information is collected, used and shared.
Davinci Collective is committed to safeguarding your personal information and will always handle your personal information securely and carefully. Davinci Collective is committed to complying with all applicable Australian Privacy Laws and ensures that our staff are aware of their obligations. The following should give you an understanding of how we collect and use customer information.
Who We May Share Your Information With
We will often need to pass your personal details – such as your name and address – to companies who perform part of our service delivery. This includes organisations such as major delivery companies, out sourced call centres, mail houses and third party fulfilment contractors. We may also disclose personal information to government authorities as required by law.
In these circumstances, Davinci Collective will ensure that these third parties undertake to protect your privacy.
Why We Collect Information
We collect information for a number of reasons including:
To deliver products or services to you.
To complete other transactions with you or on your behalf.
To better understand your requirements and preferences.
To improve our service.
To provide offers that are of greater interest or benefit to you.
To provide payment plans to you
How We Collect This Information
We collect information in a number of ways:
When you order goods or services, particularly when those products are delivered.
If you purchase a Skin Subscription with us
If you pre-order products or services.
When you complete a new client information form or skin treatment form
When you make a booking
What We Collect
The personal information we collect is, in most cases, supplied by you when you place an order or complete a new client form or any skin treatment form. This information includes:
Credit Card details
Credit Card Storage
Card details are stored securely and charges are applied to your card to secure your appointment or to charge any cancellation fees as per our booking and cancellation policy.